Frequently Asked Questions

You may have a few questions about our services, our team, or just some questions about different types of material. This is where we try answer those questions for you, the FAQ area. Have a question that is not answered here? Reach out and we will get back to you in a flash, contact us here.

> Why should I trust Bobcat Custom Outdoors to be our contractor?

We understand that you have choices when it comes to choosing the correct outdoor living company or fence installer. So we approach your business with the level of respect that it deserves during all phases of the transaction. Starting with the quote process, thru the construction phase, and in the back end service. We deliver an upfront, honest and thorough approach that will make sure your project not only makes it to completion but offer you years of enjoyment and pride. The quality of our designs, materials, level of service, and expectation exceeding craftsmanship are what separates us from our competition.

> What makes Bobcat Custom Outdoors different?

Appreciation for our customers’ wants and a strong passion for the build! Our focus is on taking your vision, giving it the right feel through proper designs, and bringing it to reality through our craftsmanship.

> Do you have references?

Absolutely we do! At Bobcat Custom Outdoors we rely on word of mouth advertising and customers experiences to be our spokes person. Not only are we BBB Accredited Business and have testimonials on our testimonial page… we have references available upon request. Contact us today to get a list of references from North Texas neighbors close to you.

> I don’t see a pictures of the design I’m looking for on your website?

Great…Challenge us! Building customized designs is our passion! If you want something completely outside the box then let’s sit down with your ideas, reference photos, and figure out how we can build it in your budget.

> Is Bobcat Custom Outdoors Insured?

Yes! We carry all the required and recommended liability insurance.

> How do your prices compare?

Bobcat Custom Outdoors has the most competitive prices for the value in North Texas. Don’t believe us? Contact us today with your current bids and let us show you!

> Do you match or beat competitors’ prices?

Yes! Provided your quote to us for review and if it is from a reputable competitor with a history of business we will meet of beat their quote in an apples to apples comparison.

> Do you do more than fences?

Yes we do! We are a full service construction company that focuses on the outdoors. We have years of experience with arbors, cement work, outdoor kitchens, outdoor fireplaces, custom cedar fences, retaining walls and more.

> How much stain do you use on fences?

We do not limit the amount of stain we use for your project. We use as much stain as your fence requires to achieve the high quality look we promise all of our clients. When we dispatch our crews we send them with ample amounts of stain so they never run out on the job. Experience tells us that we generally get a coverage rate of 90 square feet per gallon on new board on board fences that are built with rough cedar. Side by side fences generally take 100 square feet per gallon. Unless requested by a customer we always use Bakers Gray Away products from Texas Wood Products to ensure we have a consistent and long lasting result.

> What is the life expectancy of a fence you build?

A wood fence with metal posts will last approximately 15-20 years with proper maintenance.

> Should we arrange to have someone at home while you build my project?

You are welcome to, but it is not necessary. Bobcat Custom Outdoors has several professional crews that we have personally hand selected and are extremely trustworthy. As long as we have access to power we can work independently. Some aspects of certain project do require your input. We will let you know about those phases ahead of time so we you can make arrangements to be there.

> My neighborhood HOA has restrictions. Do you follow these guidelines or rules?

We rely on you to inform us of any guidelines set forth by your HOA. While many HOA’s are familiar with our work they do not keep us apprised of their requirements and design specifications. It is the responsibility of the homeowner to know these guidelines before hand so we can insure our design is compliant.

> What about a city permit?

The municipalities in North Texas generally require the contractor on record to apply for all permits on the project and in most cases do not allow the homeowner to pull the permits, unless they are acting as the general contractor on the job. Not all work requires a permit, and cities are constantly changing their building standards. Contact your local municipality to familiarize yourself with the building requirements and deed restrictions surrounding your property prior to the design phase.

> Is it normal to have different shades of color in cedar?

Yes! Wood is a natural product. Age & size of the tree create unique wood grain, and various shades of color. This is standard and one of the beautiful things about cedar.

> What is the difference between Western Red Cedar and Spruce?

Every kind of wood will shrink, warp and cup over time. Western Red Cedar has a very unique characteristic in that it is more resistant to shrinking, warping, and cupping. Western Red Cedar is also naturally resistant to insects and termites.

> Will my project come with a written warranty / guarantee?

Absolutely! You will receive a written warranty that covers your project. We have some of the best warranties in the market!


> What cities do you work in?

This is is incomplete, but a few cities we’ve worked in lately are: Addison, Allen, Carrollton, Celina, Coppell, Dallas, Fairview, Farmers Branch, Frisco, Garland, Lewisville, Lucas, McKinney, Murphy, Parker, Plano, Prosper, Richardson, Rockwall, Rowlett, Wylie, and more. Wondering if we cover your city? Drop us a line if you’re unsure, and we’ll let you know.